Platform & Technical Questions
Understanding how our digital administration system works with your current business processes
Frequently Asked Questions
Get clear answers about our digital administration solutions
We understand that choosing the right technology partner for your business involves many considerations. Here are the questions we hear most often from companies looking to streamline their administrative processes.
Implementation & Setup
Questions about getting started with our digital administration platform and integration with your existing systems.
8 common questionsSecurity & Compliance
Information about data protection, privacy measures, and regulatory compliance for Taiwan businesses.
6 common questionsPricing & Support
Details about our service packages, ongoing support options, and what's included in each plan.
5 common questions
Kai Lindström
Technical Support Lead
"Most implementation questions we receive stem from concerns about disrupting current workflows. The reality is, our phased approach means your team continues working normally while we gradually introduce efficiency improvements."
How long does initial setup typically take for a mid-sized company?
For most companies with 20-100 employees, we complete the core setup within 2-3 weeks. This includes data migration, user account creation, and basic workflow configuration. Complex integrations with existing ERP systems might extend this to 4-6 weeks, but you can start using basic features immediately.
What happens to our current data during migration?
We create a complete backup of your existing data before any migration begins. Our team works with common formats from Excel, CSV, and most database systems. During the transition period, you maintain access to both old and new systems until you're completely satisfied with the migration.
Do we need dedicated IT staff to manage the system?
Not necessarily. Our platform is designed for business users, not just technical experts. Most daily operations can be handled by your existing administrative staff after our training sessions. We provide ongoing support for more complex configurations or troubleshooting.
How do you ensure data security for Taiwan businesses?
We maintain servers within Taiwan to comply with local data residency requirements. Our security measures include encrypted data transmission, regular security audits, and compliance with Taiwan's Personal Data Protection Act. We also provide detailed audit logs for regulatory requirements.
Still Have Questions?
Our customer success team is available to discuss your specific requirements and provide detailed answers about how our digital administration solutions can work for your business.
+88635222553
Business Process Questions
How digital administration changes daily operations and improves efficiency
Can the system handle Taiwan's specific business requirements?
Yes, our platform includes Taiwan-specific features like support for Traditional Chinese, local tax calculation formats, and integration with common Taiwan banking systems. We also handle local business registration number formats and government reporting requirements.
What training do you provide for our team?
We offer comprehensive on-site training sessions, usually 2-3 days depending on your team size. Training covers basic operations, advanced features, and troubleshooting. We also provide video tutorials and documentation in Traditional Chinese, plus ongoing support during your first month.
How do you measure success after implementation?
We track several metrics including processing time reduction, error rates, and user adoption rates. Most clients see 30-40% reduction in administrative processing time within the first three months. We provide monthly reports showing these improvements and areas for further optimization.
What if we need customization for our industry?
Our platform includes configurable workflows that can be adapted for different industries. For more specific customizations, we offer development services. Manufacturing, retail, and service businesses often need different document flows, and we can accommodate these requirements.