Privacy Policy
How FocusNeuroCore protects and manages your personal information
1 Information We Collect
FocusNeuroCore collects information to provide better digital administration services and educational programs. We gather data through various channels during your interaction with our platform and services.
Personal Information
Name, email address, phone number, professional title, and company details when you register for our programs or contact us for services.
Technical Data
IP addresses, browser information, device identifiers, and website usage patterns collected automatically through cookies and analytics tools.
Educational Records
Learning progress, assessment results, course completions, and engagement metrics for participants in our digital administration programs.
2 How We Use Your Information
Your information helps us deliver personalized educational experiences and maintain high-quality digital administration services. We process data for legitimate business purposes aligned with your expectations.
- Providing access to learning programs and educational materials
- Customizing course content based on your professional background and goals
- Communicating about program updates, schedules, and important announcements
- Analyzing learning outcomes to improve our curriculum and teaching methods
- Processing payments and maintaining accurate enrollment records
- Responding to support inquiries and providing technical assistance
- Complying with legal requirements under Taiwan's Personal Data Protection Act
3 Data Sharing and Disclosure
We maintain strict controls over data sharing and only disclose information when necessary for service delivery or legal compliance. Your trust matters to us, so we're transparent about when and why information might be shared.
Service Providers: We work with carefully selected partners who assist with payment processing, email communications, and learning management systems. These partners access only the minimum data necessary and are bound by strict confidentiality agreements.
Legal Requirements: We may disclose information when required by Taiwan law enforcement, court orders, or regulatory authorities. We review all such requests carefully and provide only information specifically required.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new organization, with advance notice and continued protection under this privacy policy.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act, you have several important rights regarding your personal information. We've made it easy to exercise these rights through our dedicated privacy support team.
Access Right
Request copies of your personal data and understand how we process it.
Correction Right
Update or correct inaccurate information in your profile or records.
Deletion Right
Request removal of your data when it's no longer needed for our services.
Objection Right
Object to certain types of data processing, including marketing communications.
4 Data Security Measures
Protecting your information is fundamental to our operations. We implement comprehensive security measures designed to prevent unauthorized access, data breaches, and misuse of personal information.
Encryption
All data transmitted and stored using industry-standard encryption protocols.
Access Controls
Multi-factor authentication and role-based access for all team members.
Monitoring
Continuous security monitoring and regular vulnerability assessments.
Backups
Regular encrypted backups stored in secure, geographically distributed locations.
5 Data Retention Periods
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by applicable laws. Different types of data have different retention requirements based on their purpose and legal obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Student Records | 7 years after graduation | Educational certification requirements |
| Payment Information | 5 years | Tax and accounting compliance |
| Marketing Preferences | Until you unsubscribe | Communication consent management |
| Website Analytics | 24 months | Service improvement and optimization |
| Support Communications | 3 years | Quality assurance and training |
6 International Data Transfers
While our primary operations are based in Taiwan, some of our service providers may process data in other countries. We ensure adequate protection for your personal information wherever it's processed.
When transferring data internationally, we implement appropriate safeguards such as standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms. These protections ensure your data receives the same level of protection as required under Taiwan law.
You have the right to request information about any international transfers of your data and the safeguards we have in place to protect it during such transfers.
Important Notice About Cookies
Our website uses cookies to enhance your browsing experience and provide personalized content. Essential cookies are necessary for basic website functionality, while optional cookies help us analyze usage patterns and improve our services. You can manage cookie preferences through your browser settings or our cookie consent tool.
7 Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes that affect how we process your personal information, we'll notify you in advance through email or prominent website notices.
Minor updates, such as clarifications or administrative changes, may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
If you disagree with changes to this policy, you may contact us to discuss your concerns or, if necessary, terminate your account and request deletion of your personal information in accordance with applicable law.
Privacy Questions? We're Here to Help
For privacy-related inquiries, data protection questions, or to exercise your rights under this policy, please contact our privacy team:
Email: [email protected]
Phone: +88635222553
Address: No. 8號, Xingbei St, Douliu City, Yunlin County, Taiwan 640010
We respond to privacy inquiries within 15 business days and work diligently to resolve any concerns about how your personal information is handled.